During the Zonal Head Conference held at Karachi from 10-11th July 2002,unsatisfactory arrangement of registration, inadequate Record Keeping, High Management Cost, poor Image and Lack of Systems and Procedures were identified as the weak areas of performance of the Institution. Filed Officers are mainly responsible for Registration, Collection of Contribution, preparation of Records of Insured Persons and processing of Pensions therefore they can play a pivotal role in improving performance of the Institution. For effective monitoring of their performances an objective criteria for performance evaluation on scientific lines has been devised to rate the officers on the basis of their actual performance.

2. A Field Officer normally performs following key activities:-

I	Registration of Employers;
II	Registration of Employees;
III	Collection of Contribution;
IV	Record Building of Insured Persons;
V	Processing of Pensions.

3.      The performance evaluation criteria, on the basis of the above five major components of the job, has been quantified and approved in the Conference of Zonal Heads. Performance of field officers henceforth shall be closely watched and the officers shall be awarded grades from “A to D” on the basis of their performance reported in the “Monthly Progress Reports” evaluated in the light of marks assigned to each core activity performed by them. Full marks shall be given for 100% achievement of target assigned for each activity. In case of lesser achievement the marks shall be proportionally reduced. Keeping in view comparative importance of activities, it has been decided to allocate the marks specified against each activity as under:-

4	ACTIVITY	MARKS
A	Collection of Contribution
i	Percentage of paying Employers	5.0
ii	Detection of recoverable Evasion	10.0
iii	Amount & percentage of recovery from current demand	10.0
iv	Percentage of recovery from arrears;	5.0
30.0
B
i	Registration of Employers	20.0
ii	Registration of Employees	20.0
iii	Record building of Insured Persons	10.0
iv	Processing of Pensions	20.0
Total Marks of all Activities = 100

5. Grading System

On the basis of his performance each Field Officer shall be rated and Monthly Ranking List of all field officers shall be prepared. They shall be graded on the basis of percentage of marks secured by them from "A to D" as under:-

Percentage of Achievement	Grade
85% and above	A
70% to 84%	B
51% to 69%	C
50% and below	D

6.      Initially marking and grading shall be made by Regional Heads. It shall be examined and countersigned by Zonal Heads who shall forwarded the same alongwith their remarks to DG(Ops.). The Zonal Head shall specify the reasons for change of grade in their remarks, where they differ with the evaluation and grading of the Regional Head.

Impact of Grading:

7.      Officers consistently achieving “A” shall be given Letter of Appreciation and their names shall be published in the official Newsletter.

8.      The officer topping the list of annual performance and achieving the targets shall be given cash reward of Rs.5000 the second Rs.3000 and third Rs.2000 besides certificate acknowledging their position.

9.      The grading of the officers shall form the basis for their “Annual Performance valuation”.

10.     Ranking and grading of the officer shall be kept in view for posting, transfer and promotion of the officers.

11.     The officers earning “C” grade in Monthly Rating shall be issued counseling letters and their performance shall be closely watched to enable them to improve performance during the year. Those who fail to improve may be given adverse remarks in ACR and placed under observation to judge their potential and desirability of retention.

12.     Explanation of the officers earning “D” grade shall be called to ascertain the reasons for such bad performance. Where it is proved that cause of bad performance is inefficiency or corruption, suitable action accordance with law shall be taken in addition to the measures proposed in para-11 above.

 

 

                                                                                                                    (Muhammad Shafi Malik)
                                                                                                                                Chairman